REFUND & CANCELLATION POLICY

This Refund & Cancellation Policy explains your rights and our procedures regarding cancellations, refunds and access to online training purchased from Senary Online Beauty Academy.

We want students to understand these terms clearly before purchasing a course.

As our courses contain digital learning materials and online training, different cancellation rights may apply depending on whether access to the digital content has already begun.

Nothing within this policy is intended to limit or remove any statutory rights you have under UK consumer law.

This policy should be read alongside our Terms & Conditions.

14-DAY CANCELLATION RIGHTS & IMMEDIATE DIGITAL ACCESS

When you purchase an online course as a consumer, you may have a legal right to cancel your contract within 14 days of the date the contract is made.

This is sometimes referred to as the 14-day cooling-off period.

IMMEDIATE ACCESS TO DIGITAL COURSE CONTENT

Our online courses may provide access to digital training materials shortly after your purchase.

If you ask us to provide digital course content during the 14-day cancellation period, we may ask you to give your express consent for access to begin immediately.

You may also be asked to acknowledge that by receiving immediate access to the digital content, you may lose your statutory right to cancel that digital content once supply has begun.

If you do not provide the required consent for immediate digital access, access to the relevant digital content may be delayed until the applicable cancellation period has ended.

YOUR STATUTORY RIGHTS

Your cancellation and refund rights will depend on the circumstances of your purchase, including whether digital content or other services have already begun.

Nothing within this policy excludes or restricts any cancellation, refund or other consumer rights that you are legally entitled to.

If you are unsure whether you are entitled to cancel, please contact Senary Online Beauty Academy before accessing or progressing through your course.

HOW TO CANCEL & HOW REFUNDS ARE PROCESSED

HOW TO REQUEST A CANCELLATION

If you wish to cancel a course purchase, please contact Senary Online Beauty Academy as soon as possible.

Your cancellation request should include:

Your full name.

The email address used when purchasing the course.

The name of the course purchased.

Your order or payment reference, where available.

The date of purchase.

You do not need to provide a reason for cancelling where you are exercising a statutory right to cancel.

REFUND ELIGIBILITY

When we receive your cancellation request, we will review the circumstances of your purchase, including whether course access, digital content, training or other services have already begun.

Where you are legally entitled to a refund, it will be provided in accordance with your statutory consumer rights.

REFUND METHOD

Where possible, an approved refund will normally be returned using the same payment method used for the original purchase.

If you paid using a third-party payment or instalment provider, any refund may also be subject to that provider's processing procedures and timescales.

We will not deliberately delay a refund that is legally due.

Nothing within this policy affects your statutory consumer rights.

WHEN A REFUND MAY NOT BE AVAILABLE

A refund may not be available simply because a student changes their mind after their statutory cancellation rights have ended or, where legally applicable, after they have agreed to immediate supply of digital course content and acknowledged the effect this has on their cancellation rights.

A refund will not normally be provided simply because a student:

Changes their mind about completing the course.

Decides they no longer have enough time to complete the training.

Fails to complete the required theory or practical assessments.

Does not achieve the required standard on their first assessment attempt.

Fails to attend an arranged live Zoom practical assessment without reasonable notice.

Purchases a course without checking the stated entry requirements.

Purchases equipment or products independently that are unsuitable for the course.

Finds that a particular employer, insurer or other organisation will not accept their training where the relevant course and accreditation information was accurately provided before purchase.

However, these terms do not remove any legal right to a refund, repair, replacement, repeat performance, price reduction or other remedy where one applies under UK consumer law.

If there is a genuine problem with the digital course content or the training service provided by Senary Online Beauty Academy, please contact us so that we can investigate and provide an appropriate remedy where required.

Each refund request will be considered according to the circumstances and your applicable statutory rights.

ZOOM ASSESSMENT CANCELLATIONS & RESCHEDULING

Students are responsible for attending their live Zoom practical assessment at the agreed date and time.

If you are unable to attend your assessment, please contact Senary Online Beauty Academy as soon as possible.

Where reasonable notice is provided, we will aim to arrange an alternative assessment appointment.

LATE CANCELLATIONS & NON-ATTENDANCE

If a student repeatedly cancels assessments at short notice or fails to attend an arranged assessment without contacting us, a further assessment appointment may be subject to availability and an additional fee.

Any applicable fee will be explained before another assessment is booked.

TECHNICAL PROBLEMS

Students should check their internet connection, camera, microphone and device before their assessment.

If genuine technical difficulties prevent the assessment from being completed, we will assess the circumstances and, where appropriate, rearrange the assessment.

CANCELLATION BY SENARY ONLINE BEAUTY ACADEMY

If Senary Online Beauty Academy needs to cancel or rearrange a live assessment, we will contact the student and offer an alternative appointment as soon as reasonably possible.

Students will not be charged an additional assessment fee where an appointment has to be rearranged because Senary Online Beauty Academy is unable to provide the scheduled assessment.

COURSE TRANSFERS, EXTENSIONS & EXCEPTIONAL CIRCUMSTANCES

COURSE TRANSFERS

Course enrolment and access are provided to the individual student named at the time of enrolment.

Course access cannot normally be transferred to another person without prior written agreement from Senary Online Beauty Academy.

Requests to transfer from one course to another will be considered individually and are not automatically guaranteed.

COURSE EXTENSIONS

Where a course has a specified access or completion period, students are responsible for completing their training within that period.

If exceptional circumstances prevent a student from completing their course within the stated timeframe, they should contact Senary Online Beauty Academy as soon as possible.

Requests for an extension will be considered individually and may be subject to reasonable conditions or an additional fee where applicable. Any fee will be explained and agreed before an extension is provided.

EXCEPTIONAL CIRCUMSTANCES

We understand that unexpected circumstances can sometimes affect a student's ability to continue their training.

Where appropriate, Senary Online Beauty Academy may consider circumstances such as serious personal emergencies or other significant unforeseen events when reviewing requests for extensions, transfers or alternative assessment arrangements.

We may request reasonable information where necessary to consider a request.

Any discretionary arrangement offered in exceptional circumstances does not affect the student's statutory consumer rights.

REFUND TIMESCALES, CONTACT DETAILS & POLICY UPDATES

REFUND TIMESCALES

Where a refund is due, Senary Online Beauty Academy will process the refund in accordance with applicable UK consumer law.

Refunds will normally be returned using the same payment method used for the original purchase unless another method is agreed.

Please be aware that banks, card providers and third-party payment providers may have their own processing times once a refund has been issued.

CONTACTING US

If you wish to request a cancellation or refund, or have a question regarding this policy, please contact:

Senary Online Beauty Academy

Email: [INSERT YOUR BUSINESS EMAIL ADDRESS]

Website: [INSERT YOUR NEW SENARY WEBSITE ADDRESS]

Please provide your name, course and order information where possible so that we can identify your purchase.

POLICY UPDATES

Senary Online Beauty Academy may update this Refund & Cancellation Policy where necessary to reflect changes to our services, course delivery methods or applicable legal requirements.

The most current version will be published on our website.

Nothing within this policy excludes or restricts your statutory consumer rights.

Last updated: August 2026